Privacy Policy

Last updated: December 22, 2024

Our Commitment to Privacy

At Skila, we take the privacy of our users—especially students—very seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform. We are committed to complying with FERPA, COPPA, and other applicable privacy laws.

1. Information We Collect

1.1 Information You Provide:

  • Account Information: Name, email address, password, user type (student, teacher, admin)
  • Profile Information: School name, grade level, subject areas, profile picture
  • Educational Content: Quizzes, flashcards, courses, and other materials you create
  • Student Data: Quiz responses, scores, progress data, and learning analytics
  • Communications: Messages sent through the platform, feedback, and support requests

1.2 Automatically Collected Information:

  • Usage Data: Features used, time spent, interactions with content
  • Device Information: Browser type, operating system, device type
  • Log Data: IP addresses, access times, pages viewed
  • Cookies: Session cookies for authentication and preferences

2. How We Use Your Information

We use the information we collect to:

  • Provide Educational Services: Deliver quizzes, track progress, generate personalized learning experiences
  • Improve the Platform: Analyze usage patterns to enhance features and fix issues
  • Personalize Learning: Adapt content difficulty, provide recommendations, and customize the experience
  • Generate Analytics: Create progress reports for teachers, students, and parents
  • Communicate: Send important updates, respond to inquiries, and provide support
  • Ensure Safety: Detect and prevent fraud, abuse, or violations of our terms
  • AI Features: Power AI-generated content, tutoring, and learning recommendations

3. Information Sharing

We may share information in the following circumstances:

3.1 With Teachers: Teachers can view student progress, quiz results, and learning analytics for students in their classes.

3.2 With School Administrators: School admins can access aggregate data and individual student/teacher data within their school.

3.3 With Parents: Parents can access their child's progress through the Parent Portal when enabled by the teacher.

3.4 Service Providers: We work with trusted third parties who assist in operating our platform (hosting, analytics, email services). These providers are bound by confidentiality agreements.

3.5 Legal Requirements: We may disclose information if required by law, court order, or to protect the rights and safety of users.

What We Never Do:

  • Sell personal information to third parties
  • Use student data for advertising or marketing
  • Share data with third parties for their own commercial purposes
  • Build advertising profiles based on student data

4. Children's Privacy (COPPA Compliance)

We take special precautions to protect the privacy of children under 13:

  • Parental Consent: Schools and teachers are responsible for obtaining necessary parental consent before allowing children under 13 to use the Service.
  • Limited Data Collection: We only collect information necessary to provide educational services.
  • No Behavioral Advertising: We never use children's data for targeted advertising.
  • Parental Rights: Parents can review, correct, or delete their child's information by contacting us or their child's teacher.
  • School Consent: In school settings, we rely on schools to act as agents for parents in providing consent under COPPA.

5. Data Security

We implement robust security measures to protect your information:

  • Encryption: Data is encrypted in transit (HTTPS) and at rest
  • Access Controls: Role-based access ensures users only see appropriate data
  • Secure Authentication: Password hashing and optional two-factor authentication
  • Regular Audits: We regularly review and update our security practices
  • Employee Training: Our team is trained on data protection best practices
  • Incident Response: We have procedures in place to respond to potential data breaches

6. Data Retention

6.1 Active Accounts: We retain data while your account is active and as needed to provide services.

6.2 Deleted Accounts: Upon account deletion, we remove personal data within 30 days, except where retention is required by law or for legitimate business purposes.

6.3 School Data: For school accounts, data retention may be governed by the school's data retention policies and applicable educational records laws.

6.4 Anonymized Data: We may retain anonymized, aggregated data indefinitely for research and platform improvement.

7. Your Rights & Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information in your account settings
  • Deletion: Request deletion of your account and associated data
  • Portability: Request your data in a portable format
  • Opt-Out: Unsubscribe from non-essential communications
  • Restrict Processing: Request that we limit how we use your data

To exercise these rights, contact us at privacy@skila.org or use the settings in your account.

8. International Data Transfers

Skila is based in the United States. If you access our Service from outside the US, your information may be transferred to, stored, and processed in the US. We take steps to ensure that international transfers comply with applicable data protection laws and that your information remains protected.

9. Third-Party Services

Our platform may integrate with or link to third-party services:

  • Authentication: Google, Microsoft, or other SSO providers (if you choose to use them)
  • AI Services: We use AI providers to power content generation and tutoring features
  • Analytics: We use analytics tools to improve our platform
  • External Links: Content may link to external educational resources

These third-party services have their own privacy policies. We encourage you to review them.

10. Cookies & Tracking

We use cookies and similar technologies for:

  • Essential Cookies: Required for authentication and core functionality
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how the platform is used

We do not use advertising cookies or tracking for behavioral advertising purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Privacy Inquiries: privacy@skila.org

General Support: support@skila.org

Website: https://skila.org

For FERPA-related inquiries from schools, please contact us at privacy@skila.org with "FERPA Request" in the subject line.